Six Tips for Selecting Hyperscale Cloud Managed Service Provider

Majority of IT Managed Service Providers have started to support Hyperscale Cloud Vendors (AWS, Azure, Google etc.). Enterprise should carefully think before selecting the MSPs for their environment. There are some points which hyperscale cloud provider should have to be able to meet the changing deployment models.

SN.TIPSDETAILSREMARKS
1Understanding of Native Features and Capabilities across multiple Hyperscale providersa. Deep understanding of APIs and add on servicesChosen MSP should understand the current and upcoming features of the Hyperscale cloud vendors. They should be able to advise on which offering to use which is cost effective and enable business to work smoothly.
b. Good platform and native capability knowledge
2Strong Professional Service Capabilitiesa. Deploying new initiativeProfessional Services capability is required to constantly exploring new features and deployment. MSPs will complement the customer internal skillsets and help out in large one time service effort. Also it will help to move existing workload to move to public cloud. In some of major scenario like changing workload environment because of regulatory, commercial, technical or business reasons, MSPs should be capable of moving it around.
b. Lift and shift workload to cloud
c. For workload migration from one cloud to another
3Leverages on Automation and Cognitive Machine Learninga. Start to use/trial AI Service DesksCognitive computing is enabling the management of IT environment less dependent upon human labor. This not only brings cost benefits but also efficiency (like lower mean time to resolve, less human mistakes) in the environment. There is no reason for MSPs to not to move forward in this direction.
b. Automated Operations
4Matured Cloud Management Platforma. Single Self-Service access to majority of the Hyperscale cloud vendors servicesThere are some MSPs who have developed / working on creating a single cloud management platform which can work with major Hyperscale cloud vendors. This will help in enterprise to compare the cost between providers ex. AWS and Azure to choose the right service at low price. Consolidated billing will help to reduce unexpected bills.
b. Overall Service Uptime and reporting
c. Cost Comparison for cloud providers
d. Consolidated billing with chargeback details
5Proactive Technology Adoptiona. Understanding and benefits of new services being offered by Hyperscale vendorsCustomers would have noticed that once MSPs complete the transitions and transformation projects, new technology adoption suddenly slows down. This enable the smooth operation of the environment. But cloud provider are launching the new features and capabilities at such a fast rate, that can change the how workload get deployed. MSPs should be willing and have a culture of quick adoption of new technology.
b. Help to reduce Hyperscale environment cost by constantly utilizing new services
6Capable and Proven Cloud Securitya. Breach ManagementIf customer is not using any separate Managed Security Service Providers, then chosen MSPs will also need to have below capabilities:
i. Basic Security Items fully covered like monitoring and management of Firewall, IPS, IDS, UTM and Identity etc.
ii. End-to-End Breach Management
iii. Forensic and Security Incident Response Capability
b. API Security

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